Support with an SLA and a human
Monthly retainers with real SLAs — bug fixes, enhancements, version upgrades and a senior engineer you can call, not a ticket queue that never answers.
Get a support retainer →SLA you can rely on
Agreed response and resolution times, so a blocker on Monday does not wait until Friday.
Version upgrades
We keep you on a supported version — tested upgrades with your customizations intact.
Enhancements
Small improvements and new modules as the business changes, without a new project every time.
A human you know
The same senior engineer who knows your setup — not a different first-line agent each time.
Onboarding & audit
Review your setup, risks and backups.
Monthly retainer
SLA support, fixes, enhancements, upgrades.
Quarterly review
Health check, roadmap, cost review.
FAQ
What is included in a retainer?+
A block of hours each month for fixes, enhancements and advice, plus SLA response times and version upgrades.
What are your response times?+
They are set in the SLA by severity — critical issues get a fast response, with resolution targets agreed up front.
Do you handle version upgrades?+
Yes — we test and run upgrades with your customizations and data, on a schedule that suits you.
Can you support an Odoo you did not build?+
Yes — we start with an audit, stabilize what needs it, then support it like our own.
